Customer Experience Specialist

Location: Los Angeles, CA

Department: Customer Experience

Type: Full Time

Min. Experience: Entry Level

Come party with a million people a day in celebrating important events in their lives! Evite, the world’s leading digital platform, is looking for passionate and creative Customer Experience Specialist to join our team in Los Angeles. We are looking for people who will contribute to our mission of bringing people together to celebrate their most important life moments.

Evite's Customer Experience team is seeking a Customer Experience Specialist to help provide world-class service to our customers through multiple channels – emails, social media and live chat. Our candidate will work efficiently cross-team with product and tech on customer issues and solutions, for the full suite of Evite products, used by millions of hosts and guests each year. Evite is looking for motivated individuals to bring our "What If" philosophy to life.

Core Capabilities:

  • Excellent written communication skills (spelling, grammar, etc.) Writing sample will be requested.
  • Critically and analytically thinking of customer issues and how to resolve with a customer-centric approach.
  • Ability to communicate clearly and work effectively cross-functionally/part of a team.

Must have Capabilities: 

  • Communication - You’re an eloquent speaker who can explain anything to everyone. You are also a clear and concise writer.
  • Critical Thinking - You love logic and data. Thinking strategically is your forte. You enjoy diagnosing complex problems and formulating plans of attack to resolve them. You enjoy an environment where everyone is encouraged to add value at the most strategic level.
  • Cultural Fit - You have a craving to fit in a fast-paced, high-integrity, low hand-holding environment (but you will get a hug if you need it). EQ as important as IQ; You want to help bring our  “What If” philosophy to life. Bullies need not apply.

Preferred Requirements:

  • Bachelor’s degree or higher.
  • Will work part of the week in the office, and work from home on the weekends for weekend support.
  • Must be solution-oriented, with a diplomatic/positive attitude while demonstrating good judgement in selecting the most effective/efficient methods and techniques for obtaining results.
  • Ability to work alone and independently, as well as in a team-oriented environment with co-workers, customers and others by sharing ideas and solutions in an objective, constructive and positive manner.
  • Experience working with multiple operating systems, devices and web browsers.
  • Must have typing speed and accuracy of at least 60 WPM.


  • Serve as the initial point of contact for the resolution of user inquiries received
  • via email, chat, social networks, etc., and if necessary, escalate to the appropriate person/department
  • Troubleshoot user issues to assist in identifying and resolving customer issues
  • Assist in testing new applications/products, and site releases
  • Support all of the Evite user initiatives (both on and offline) by engaging users
  • through a variety of mediums such as user discussions/forums, blogs,
  • Facebook/Twitter, user testing, community outreach efforts, etc.
  • Assist with administrative or other special projects

Note: No relocation assistance provided for this position. Duties, responsibilities, and activities may change at any time with or without notice. Evite, Inc. is committed to equal employment opportunity and values a diverse workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or perception, national origin, age, marital status, disability, veteran status, genetics or other legally protected characteristics.

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